Automate your guest communication

Automate the communication toward your guests and send them the right message at the right time: before, during and after their stay. Keeping contact throughout the guest journey allows you to enhance the guest experience, increase revenue and build guest loyalty.

Bookingplanner automated emails guest communication
Save time with automated emails to hotel guests

Save time thanks to automation

Not enough time for consistent & effective guest communication? Stop losing time with manual emails for each reservation. Bookingplanner's automated email feature allows you to optimise and streamline this task in a highly user-friendly way.

  • Set up the necessary emails once
  • Schedule them at the perfect time
  • Easily reach out to guests, also via OTAs

Use convenient email templates

With every booking, a number of emails need to be sent to keep your guest informed and guide them through the guest journey. Using convenient templates, compose the right emails and customise them with your logo and colours to match your branding.

  • Booking confirmation with a thank you message & practical info.
  • Before arrival: inform your guests about parking facilities & check-in and offer interesting extras.
  • After arrival: offer guests extras & additional services and provide tips to enrich their stay.
  • Before departure: wish guests a safe journey and include check-out instructions & payment info.
  • After departure: request a review and keep clients informed about promotions.
Easy templates to set up guest emails
Enhance guest experience automated emails

Enhance the guest experience

Stay in touch throughout the guest journey and make your guests feel valued with personalised emails. Deliver the right information at the right time, ensuring guests have all the details they need for a seamless and enjoyable stay.

  • Provide practical information
  • Include tips for nearby places of interest
  • Suggest activities or restaurants

Increase revenue through upselling

With targeted automated emails, you can easily propose your hotel's amenities and additional services to guests. Before and during their stay is the perfect time to upsell for added revenue! Encourage guests to book extras like bike rental, breakfast, a wellness or restaurant visit or to order room service.

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