Why is guest communication indispensable?

Guest communication is not just about informing your clients. It helps you strengthen customer relationships and boost guest loyalty. Sending the right messages throughout the entire guest journey allows you to create a more personalised and memorable guest experience.

As a result, guests will be more likely to return and to recommend your property to friends and family. That's why it's crucial to stay in touch with your guests, from the moment of booking until after their departure.

Automate the guest journey

Each reservation requires a lot of communication: booking confirmation, reminder with check-in details, welcome email with further info about extras, check-out instructions, thank you message with a request to leave a review, invoice or credit note, credit card or direct payment request, discount for the next booking, ...

Want to set up consistent, professional guest communication without having to spend hours of time on it every day? Use automated email communication in Bookingplanner to send the right information at every stage of the guest journey in the most efficient way possible!

Using customisable templates, you can easily create the necessary messages depending on the type of accommodation and easily personalise them with your logo and colours so that they match your brand seamlessly. Next, you can simply schedule them to be sent automatically at the right time, even for third-party booking sites.

Effortlessly guide your clients through the guest journey:

  • Booking confirmation with your contact details
  • Pre-arrival: front desk opening hours, parking info, check-in instructions …
  • Post-arrival: floor plan, book extras, breakfast, bar & restaurant info ...
  • Pre-departure: safe journey, check-out instructions, payment info …
  • Post-departure: review request, loyalty points, discount for next stay …
Automated guest communication throughout the guest journey
Automated guest communication throughout the guest journey

Save time with automated guest messaging

Stop losing time on email communication. Set up your perfectly-timed messages once and Bookingplanner takes care of the rest! This way, you can focus on other important tasks.

The benefits of automated email communication in a nutshell:

  • Save lots of time
  • Build closer relationships with guests
  • Improve the guest experience
  • Maximise your revenue through upselling
  • Increase guest loyalty
Save time with automated emails in Bookingplanner
Save time with automated emails in Bookingplanner

Ready to automate the communication with your guests?

If you’re already using Bookingplanner, you can activate this new feature in the product itself or request a 90-day free trial. Are you new to Bookingplanner All-in-one? Simply request your 14-day free trial by filling out the form below. Discover the many possibilities of this feature in this help center article.